Disappointed!!! TAKES FOREVER TO GET REFUNDED

I am so annoyed with the level of service from Discovery claims department!!!!

I have been submitting a claim from the 6th of April with no luck, everytime I am told my attachment is blank... What makes me mad the most is that when I do send in a new email with a pdf attached they forward me an automated response telling me I have to wait another week.... Their agents on the chat bot are not exactly helpful because i have attached my pdf to them on the chats and they tell me they have submitted, so how can it still be a blank attachment when the agent has confirmed that there is actually a visible document attached???

All I want is my money back, I can't be going back and forth for money that must actually be refunded back to me, its exhausting and disappointing!!!!

I wonder what the next excuse will be, i have attached the pdf once again today to an agent named Cebisa and guess what??? I have to wait another week for a problem that's nit even trying to be solved by this company!!!!