Disappointed Member

I had cancelled my medical aid with Discovery in April 2017 (a months’ notice), was never told that I should not use my savings or else I will be liable to pay back. However I fully understood when they called me to explain why I had to pay back and was willing to pay back, but Discovery didn’t want to assist. After receiving an e-mail stating that I owed a certain amount to the medical aid, I called them and sent e-mails asking if I could pay this back through a monthly installment. I was not hiding or dodging this account I was trying to make plans to pay it back. I received a reply to my mail, saying someone from the Membership Debt department will get back to me. Thank you for contacting us. Membership Number: ********** 90 Query Referred We have referred your query to the Membership Debt department. Your reference number is ********** 575. Please allow for 2 to 3 working days for feedback. I was never called back but was handed over to the ITC department (and now being charged so much more than what I owed because of Interest) This for me is really unacceptable as I did call in to try making payment arrangements. What has happened to trying to help CUSTOMERS / CUSTOMER CARE? Discovery Health Medical Scheme is the best medical aid for you: IS THIS REALLY TRUE????