Disappointed medical aid consumer

Please can somebody from discovery have a look at our medical aid account as we have been paying for medical aid until March 2020, then in April 2020 my husband didn't get a salary so we sent a employer letter to discovery which explains that he is not getting a salary. There was no response after that, no email or phone call to explain what our options were in this instance. Then in May we recieved an email to say that our medical cover had been cancelled. I understand that this a business and if they don't receive payment then they should cancel their services, however what I do not approve of is the way we have been treated as discovery customers. After waiting for a few minutes to talk to an agent, using airtime that I can't even afford, I was told that there were options that I should have been notified of, but nobody told me about them and now, we are left in the dark with no cover, thinking that all is sorted.

I really am disappointed because No1 can explain what our options were and we aren't even been given the opportunity to use those options now. Whereas we did try and contact the service provider.