Disappointed in discovery medical aid...

These guys are very inconsiderate we have the mertinity plan. We where approved for it however when it came to booking for our delivery Date we where we declined due to a waiting period we where not aware of or notified about. In these tough times how do we make alternative plans in bringing ur child into this world in a healthy condition.this was such bad unprofessional service. Why was I not told about the 1 year waiting period when we app**** for the mertinity plan it's the most frustrating thing to go through when u being ********** for no valid reason they dam *******s.🤬🤬🤬🤬🤬🤬as for the unhelpful staff @felicia and the pre approval manager @shantel they did not seem bothered by my concern as a client. discovery should brush up on their staffs customer service now we have to look for a place to deliver our baby last minute like this talk about a waste of money and time. Some of us are not educated in the medical aid environment we look for peace of mind wen we consider it not this *********** people...