Disappointed in Discovery Health

Compliant!

On Friday the 13th, I phoned the Discovery call center to hear if a Nebulizer will be covered under my Wellthfund, the call center agent said it will be covered, a asked numerous times. She agreed it will be covered. My child is really sick and our nebulizer stopped working.

Friday afternoon, I drove all the way to Dischem, spend an hour in the que, just to get Infront, pharmacist telling me that the nebulizer isn’t covered. Like the call center agent said earlier the day, just call us when you are there that we can assist in the correct nappi code.

Again I phoned Discovery and this time the call center lady said, no nebulizers isn’t covered under the wellthfund, and that they apologize for the miss information.

An apology isn’t good enough if Discovery waist my time and my money. I had to drove approximately 10 km, I had to stand an hour in a que, I paid my nanny R 150 extra for that hour and a half, she looked after my child just for Discovery to say sorry, nebulizer isn’t covered!

This is truly pathetic from Discovery side.

And then on the App that you so gladly promote, your can see your benefits available, but upon requesting for those benefits to be used, it is inaccessible and cannot be used. Why is it the available on the App if we don’t have access to it?