Disappointed

Sent December 2020 Hi Vitalityinfo, Due to Covid some of my screenings has been canceled. I have been a Diamond member for a very long time and you all know the year we had. I am not going to meet my target this year. What is going to happen regarding my points? Thank you Cathy Sent 3 January 2020 Hi there, I sent an email end of last year informing you guys of the challenges i was facing to earn my points due to Covid. I have been a Diamond member for as long as I can remember. I was contacted and explained my situation when I received a call back. I was told to contact you guys first week in January 2021. Please contact me as soon as possible. Thank you Cathy Pillay Response from discovery Mrs Pillay

Thank you for contacting Discovery Vitality. Hi there, I called last and spoke to a consultant addressing my concerns and worries about doing most of the test due to Covid. I was told to contact discovery in January 2021 which I did and received the attached document. Please consider my request as I have also been on Diamond status as long as I can remember. Thank you for your assistance Cathy Pillay Response from discovery Feedback as per reference ***.

As per our conversation you requested I send you an email.

Unfortunately the request for your status to be put on Diamond was declined.

Reason being is that we have given the points concession on the 30th October 2020 and you were able to engage in any physical activity in the comfort of your home .

We have added workouts that you were able to complete on the Discovery website and on the Virgin Active website.

Thank you and stay safe.

Thank you for contacting Discovery Vitality. Response from discovery Feedback as per reference ***.

As per our conversation you requested I send you an email.

Unfortunately the request for your status to be put on Diamond was declined.

Reason being is that we have given the points concession on the 30th October 2020 and you were able to engage in any physical activity in the comfort of your home .

We have added workouts that you were able to complete on the Discovery website and on the Virgin Active website.

Thank you and stay safe.

Review on hello peter. Very disappointed with the treatment i have received from Discovery. I have been on the medical aid like forever and also have all there products. I have been on vitality since 2006 and a diamond member since 2012. With everything that was happening last year with Covid i was not comfortable doing mething of the screenings and physical activities. I kept my daughter and I boostered with vitamins and eating healthy. I am a health care worker and touch wood because what we where doing worked for us l. We never got sick. Long story short I did not reach my target but you close enough. I called Vitatily last year in 2020 explaining how I felt. I was told to call in January 2021. I was given a document to fill and submit. The document was not user friendly because it was very vague. I received feedback saying my request is declined because I could have done more physical activities like parkrun, gym visits or online. The parkrun and gyms from what i have seen is hotspot. Do you know the price of data? Very disappointed client

I received a call on Friday from *** on the 05/02/2021 from the the call center informing me that due to the large number of queries there is a delay in response and my review is still under way. I am totally demotivated and planning to cancel everything i have with Discovery. I will not recommend anyone.. You guys are not loyal. You are going to lose lots of business.