AO
Alexandra O'Hara
1 reviews | Active since Jun 2021
03 Feb 2022, 14:51
Disappointed
So frustrated with both discovery health and discovery vitality. No one can ever get back to you regarding a problem. Money was deducted incorrectly from my account and on multiple occasions I phoned and emailed with proof and no one gets back to me about anything. Claimed my payment was never received but got an email from them saying my account was reactivated. Are you kidding me? Now I'm sitting with a medical aid that deducts just as they please instead of contacting me regarding anything.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
04 Feb 2022, 06:34Dear Alexandra O
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply04 Feb 2022, 06:34
Official
Dear Alexandra O
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Feb 2022, 21:04Dear Alexandra O
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply04 Feb 2022, 21:04
Official
Dear Alexandra O
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
AO
Alexandra O'Hara's updateReviewer Update
05 Feb 2022, 07:31Thank you to Songezo and Misa for your assistance. The people that actually investigated the issue and sorted it out. Well done! Amazing service from you.
Songezo and thank you especially for the best communication and finalizing everything! I really appreciate it.
Songezo and thank you especially for the best communication and finalizing everything! I really appreciate it.
AO
Alexandra O'Hara's update05 Feb 2022, 07:31
Reviewer Update
Thank you to Songezo and Misa for your assistance. The people that actually investigated the issue and sorted it out. Well done! Amazing service from you.
Songezo and thank you especially for the best communication and finalizing everything! I really appreciate it.
Songezo and thank you especially for the best communication and finalizing everything! I really appreciate it.
Discovery Health's replyOfficial
09 Feb 2022, 16:32Dear Alexandra O
Thank you so much for taking the time to give us your positive feedback.
Regards Discovery Health Servicing Team
Thank you so much for taking the time to give us your positive feedback.
Regards Discovery Health Servicing Team
Discovery Health's reply09 Feb 2022, 16:32
Official
Dear Alexandra O
Thank you so much for taking the time to give us your positive feedback.
Regards Discovery Health Servicing Team
Thank you so much for taking the time to give us your positive feedback.
Regards Discovery Health Servicing Team