Disappointed

I am very disappointed at Discovery medical aid On the 11 December 2024 I had an emergency where I was giving birth before my time I was rushed to the nearest hospital due to the nature of this emergency, I gave birth at the Emergency vehicle when I arrived at the hospital the hospital contacted them stating my case they refused to speak to the case manager saying that my medical aid was suspended due to outstanding amount of R273 that I've already paid long time ago, few days before I had contacted their call center and I spoke to Yamkela everything seemed fine my suspension was lifted I even received an email saying that everything is in order I can use my medical aid, to my surprise when I arrived at the hospital the medical aid is still suspended I contacted them they requested proof of payment of which I've sent long time ago and it was resolved unfortunately the document was missing I had to start the process again mind you I've just given birth I am very weak and holding a new born baby , I am at the casualty my new born needs oxygen I'm also dizzy as I have lost a lot of blood but they made me resubmit documents..when it was time to authorize my admission Banele said he will call back me back I have waited 10 hours at casualty waiting for authorization number imagine 10 hours in the state that I was in, I called countless times they were saying different things all the time, Then I was finally admitted at the hospital after 10 hours after Rochelle escalated the matter the Hospital couldn't stitch me as the time lapsed for stitches, I had a maternity benefit but that didn't help I still get emails from the hospital saying I owe them because Discovery says it was not an emergency I sent them proof of Casualty report but still they won't pay the hospital I'm in so much debt because of Discovery, they say they pay for antenatal blood but every time I went to the Doctor I had to pay because Discovery rejected the blood claims I owe lancet because Discovery don't pay or they partially pay .. Every month they sent improper billing my premium changes every month I'm alone on the medical aid and I'm supposed to pay R2600 but every month they want to deduct R10,000 on another month R7 000 I honestly don't understand I have deactivated Vitality but still they demand money when I had called on to stop vitality they still demand that I pay it.. Honestly I regret taking this medical aid with Discovery I had trusted them because when I was a teenager I was under this medical aid under my parents now as an adult I decided to go to them But I am disappointed in so many levels.. Discovery don't care about the well being of clients they are just running a business they are interested in debiting money every month.