Disappointed Customer - (Dynamic Smart Plan / Maternity Benefit, RIDICULOUS)

I don't know where to start, from being a happy Discovery Health customer for so many years, I can't believe that Discovery Health would let me down in a time of need. My wife is 33 weeks pregnant and just about ready to give birth, only to find out we need to pay R14000 co-payment to use a hospital which we thought was IN NETWORK We changed over to the Essential Dynamic Smart plan about a year ago as we were under the impression it uses the same hospital network as the Smart plan, when we submitted the pre-auth two weeks ago, we were shocked to find out we had to pay a considerable amount as a co-payment.

Discovery Health staff can't seem to help me and provide me with a hospital I can go to which is covered by the network so that I don't have to pay this amount. Discovery Health has many actuaries and analysts who are employed there, I struggle to understand why nobody could reach out and let me know to rather change my plan as this plan is not suitable for members who are expecting to have a baby. I would not have been in this situation now if Discovery did not come up with this ridiculous plan and Market it to be a great one.

Please could someone get back to me urgently!?

Discovery - the company who lets their members down in their time of need? This should be a joyous time for my wife and I yet we are faced with this unpleasant situation.