xx
xololwamagcwabe xololwami.gcwabe

1 reviews | Active since Aug 2024

03 Jun 2025, 09:51

Disappointed 😥

I was with discovery health for so long, but how they treated me at the end was very disappointing, I was admitted last year 2024 for delivery of my son and was admitted for 5 days after then the hospital and the doctors were not paid and I had to deal with that calling discovery health doing follow ups and calling the hospital. Mind you I was just coming out of the hospital was suppose to be bonding my child but no I had to do all the admin they were telling me that there's a code that was not supposed to be on my claim hence they were not paying the delivery was in March and I had to keep fighting for this till they paid in September I had stopped paying for the medical aid because I didn't know what who to pay because the hospital was contacting me asking me to pay so I stopped paying for medical aid so when everything was sorted I wanted to still continue with the medical aid and they told me because it after 3 months they can't reinstate it I have to re apply and be in the waiting period again where as it was not my fault that I had to stop the medical aid they didn't want to consider that and they asked me to pay for the money that was owing on the account since I've had two accounts with them I said ok can I settle one and be on medical aid and pay for the other accounts in two months still they did not want that I felt that it was all about then as the company even though my case was different because of the challenges they put me through they didn't want to hear a thing at this point I am pregnant with no medical aid because of discovery health

0
Replies (3)
Discovery Health
Discovery Health's reply03 Jun 2025, 10:30
Official
Dear xololwamagcwabe

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
xx
xololwamagcwabe xololwami.gcwabe's update03 Jun 2025, 16:09
Reviewer Update
You guys are only concerned about the business not clients just got a call from one of you consultants now and to be quite honest he just made the matter worse he kept on saying that it was my choice to stop paying and have my medical aid lapse "my choice " really you guys are not looking at what drove me to that, having a medical aid not paying for your claims the hospital kept on calling me to settle the account remember you sign at the hospital that if the the medical aid doesn't pay you will, so how was it my "choice " again I'm saying to him from March I kept on calling following up no one was calling me back I was doing all the calling up until the claims were re processed in October November do you see how long was that, so he's literally saying I was not supposed to stop paying even though they were not paying my claims wow Discovery, he's even saying that it was only two 2 claims that you didn't pay for yes it was actually 3 claims +- R11000 for the gynecologist +- 30 000 for the hospital and +- R300 for the pedestrian but he's telling me was supposed to continue paying for the medical aid then where was I gonna get money to pay for all thise accounts plus medical aid, you guys are unfair you only think about the business that the only thing that matters to you
Discovery Health
Discovery Health's reply03 Jun 2025, 17:56
Official
Dear xololwamagcwabe

We’ve contacted you to address your concern. 

Regards 
Discovery Health Servicing Team