CP
Catherine P
1 reviews | Active since Jul 2020
20 Jan 2021, 09:58
Disappointed
Very disappointed with the treatment i have received from Discovery. I have been on the medical aid like forever and also have all there products. I have been on vitality since 2006 and a diamond member since 2012. With everything that was happening last year with Covid i was not comfortable doing mething of the screenings and physical activities. I kept my daughter and I boostered with vitamins and eating healthy. I am a health care worker and touch wood because what we where doing worked for us l. We never got sick. Long story short I did not reach my target but you close enough. I called Vitatily last year in 2020 explaining how I felt. I was told to call in January 2021. I was given a document to fill and submit. The document was not user friendly because it was very vague. I received feedback saying my request is declined because I could have done more physical activities like parkrun, gym visits or online. The parkrun and gyms from what i have seen is hotspot. Do you know the price of data? Very disappointed client
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
20 Jan 2021, 11:07Dear Catherine P We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply20 Jan 2021, 11:07
Official
Dear Catherine P We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
CP
Catherine P's updateReviewer Update
20 Jan 2021, 11:22Thank you
CP
Catherine P's update20 Jan 2021, 11:22
Reviewer Update
Thank you
CP
Catherine P's updateReviewer Update
22 Jan 2021, 14:00Hi there,
Please read below. This is the response I received.
Please note that from this response it is quite clear that this person did not even check my profile or has any knowledge of you retain your Diamond status.
This person writing this mail below is a bully and has the odasity to tell me that previously did not meet the minimum requirements even before the pandemic.
I made sure that majority of our screening was done.
I did not want to insult this person or committee any further buy displaying my screening for the last 3 years.
And for your information am not only on vitality for the rewards.
Its quiet clear that you dont care about Discovery but extremely unhappy in your job.
I did have querys with Discovery previously but never did I receive any response like this.
The fact that I informed you that I am a healthcare worker una basically know that is happening out there, you blatantly ignored my plea so that you can fill your ego with all this **** below..
I have reviewed another email previously which also does not make sense but at least that person was not arrogant.
I am so close in letting South Africa being the judge.
My request was honest and current and reasonable.
Alot of people are leaving Discovery its because of people like you.
I have telephonic conversations as well from last year that I will use.
Dear Cathy Thank you for your email.When we review the Vitality status we look at the holistic participation of all members on the policy.While we understand that you couldn’t engage any further than you already had due to the level of risk, we notice that you have never previously met your minimum requirement, even before the current pandemic.Please note that where a member cannot earn Vitality points, we cannot award points to achieve or retain a status. This speaks to Vitality being a health-promotion programme and not simply a rewards programme. Points and rewards are contingent on engagement.As we are a wellness programme we want our members to engage in their health in as many aspects as possible and to also have a balance in knowing, improving and maintaining a healthy lifestyle.This requires us to make certain rules regarding minimum engagement in the Vitality programme.Based on this, we are unable to consider your Diamond status for 2020.For any queries visit our online support page: www.discovery.co.za > Vitality > Help.
Please read below. This is the response I received.
Please note that from this response it is quite clear that this person did not even check my profile or has any knowledge of you retain your Diamond status.
This person writing this mail below is a bully and has the odasity to tell me that previously did not meet the minimum requirements even before the pandemic.
I made sure that majority of our screening was done.
I did not want to insult this person or committee any further buy displaying my screening for the last 3 years.
And for your information am not only on vitality for the rewards.
Its quiet clear that you dont care about Discovery but extremely unhappy in your job.
I did have querys with Discovery previously but never did I receive any response like this.
The fact that I informed you that I am a healthcare worker una basically know that is happening out there, you blatantly ignored my plea so that you can fill your ego with all this **** below..
I have reviewed another email previously which also does not make sense but at least that person was not arrogant.
I am so close in letting South Africa being the judge.
My request was honest and current and reasonable.
Alot of people are leaving Discovery its because of people like you.
I have telephonic conversations as well from last year that I will use.
Dear Cathy Thank you for your email.When we review the Vitality status we look at the holistic participation of all members on the policy.While we understand that you couldn’t engage any further than you already had due to the level of risk, we notice that you have never previously met your minimum requirement, even before the current pandemic.Please note that where a member cannot earn Vitality points, we cannot award points to achieve or retain a status. This speaks to Vitality being a health-promotion programme and not simply a rewards programme. Points and rewards are contingent on engagement.As we are a wellness programme we want our members to engage in their health in as many aspects as possible and to also have a balance in knowing, improving and maintaining a healthy lifestyle.This requires us to make certain rules regarding minimum engagement in the Vitality programme.Based on this, we are unable to consider your Diamond status for 2020.For any queries visit our online support page: www.discovery.co.za > Vitality > Help.
CP
Catherine P's update22 Jan 2021, 14:00
Reviewer Update
Hi there,
Please read below. This is the response I received.
Please note that from this response it is quite clear that this person did not even check my profile or has any knowledge of you retain your Diamond status.
This person writing this mail below is a bully and has the odasity to tell me that previously did not meet the minimum requirements even before the pandemic.
I made sure that majority of our screening was done.
I did not want to insult this person or committee any further buy displaying my screening for the last 3 years.
And for your information am not only on vitality for the rewards.
Its quiet clear that you dont care about Discovery but extremely unhappy in your job.
I did have querys with Discovery previously but never did I receive any response like this.
The fact that I informed you that I am a healthcare worker una basically know that is happening out there, you blatantly ignored my plea so that you can fill your ego with all this **** below..
I have reviewed another email previously which also does not make sense but at least that person was not arrogant.
I am so close in letting South Africa being the judge.
My request was honest and current and reasonable.
Alot of people are leaving Discovery its because of people like you.
I have telephonic conversations as well from last year that I will use.
Dear Cathy Thank you for your email.When we review the Vitality status we look at the holistic participation of all members on the policy.While we understand that you couldn’t engage any further than you already had due to the level of risk, we notice that you have never previously met your minimum requirement, even before the current pandemic.Please note that where a member cannot earn Vitality points, we cannot award points to achieve or retain a status. This speaks to Vitality being a health-promotion programme and not simply a rewards programme. Points and rewards are contingent on engagement.As we are a wellness programme we want our members to engage in their health in as many aspects as possible and to also have a balance in knowing, improving and maintaining a healthy lifestyle.This requires us to make certain rules regarding minimum engagement in the Vitality programme.Based on this, we are unable to consider your Diamond status for 2020.For any queries visit our online support page: www.discovery.co.za > Vitality > Help.
Please read below. This is the response I received.
Please note that from this response it is quite clear that this person did not even check my profile or has any knowledge of you retain your Diamond status.
This person writing this mail below is a bully and has the odasity to tell me that previously did not meet the minimum requirements even before the pandemic.
I made sure that majority of our screening was done.
I did not want to insult this person or committee any further buy displaying my screening for the last 3 years.
And for your information am not only on vitality for the rewards.
Its quiet clear that you dont care about Discovery but extremely unhappy in your job.
I did have querys with Discovery previously but never did I receive any response like this.
The fact that I informed you that I am a healthcare worker una basically know that is happening out there, you blatantly ignored my plea so that you can fill your ego with all this **** below..
I have reviewed another email previously which also does not make sense but at least that person was not arrogant.
I am so close in letting South Africa being the judge.
My request was honest and current and reasonable.
Alot of people are leaving Discovery its because of people like you.
I have telephonic conversations as well from last year that I will use.
Dear Cathy Thank you for your email.When we review the Vitality status we look at the holistic participation of all members on the policy.While we understand that you couldn’t engage any further than you already had due to the level of risk, we notice that you have never previously met your minimum requirement, even before the current pandemic.Please note that where a member cannot earn Vitality points, we cannot award points to achieve or retain a status. This speaks to Vitality being a health-promotion programme and not simply a rewards programme. Points and rewards are contingent on engagement.As we are a wellness programme we want our members to engage in their health in as many aspects as possible and to also have a balance in knowing, improving and maintaining a healthy lifestyle.This requires us to make certain rules regarding minimum engagement in the Vitality programme.Based on this, we are unable to consider your Diamond status for 2020.For any queries visit our online support page: www.discovery.co.za > Vitality > Help.
Discovery Health's replyOfficial
25 Jan 2021, 08:07Dear Catherine P
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team
Discovery Health's reply25 Jan 2021, 08:07
Official
Dear Catherine P
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team