Disappointed by the level of service

On my plan after my funds are depleted I can have 3 doctors visits under Discovery's umbrella. Last year I went and usedthe option knowing that the doctor is part of their umbrella. But to my suprise they didn't pay and after countless calls that said they would. Last week my son was extremely ill and I took them to the doctor only to be turned away with a child with a high fever and being listed as a bad payer. Discovery is taking it's clients for granted. Been having too much issues with them that am getting quoted from other medical aid. Been with them for more than 15 yrs and this is how they treat me. My son could have had a seizure or worse.