Disappointed by Discovery Digital Support

I have a digital support ticket that they have still not resolved or responded to for months. I've been a member for over a year now and still have no access to the mobile app or my web profile - I get an error when I log in. All I've been told is my entities need to be merged but no one has helped for a year now. I'm disappointed by how long a merge of two entities can take and also that no one responds to all my follow-up emails.

I've also been paying for Vitality for over a year now and could not benefit from it because I have no access to the app because of this very issue. I eventually canceled vitality because I was paying for nothing and I honestly want a refund and for my profile to be resolved.