TC
Tamera C

1 reviews | Active since Jul 2024

11 Jul 2024, 14:43

Disappointed by discovery

I am extremely disappointed with discovery and their services, all my life I have always used discovery key care plus as my medical aid and I feel as a loyal customer I was not treated fairly.

I had a membership with discovery where I have answered all questions honestly during my application and they decided to cancel my membership due to a doctor of mine making a diagnosis that I was unaware of. Discovery cancelled my membership stating that I knew about this disclosure and did not inform them. I tried disputing this as it's affecting my pregnancy benefits and my doctor even send discovery proof that I was unaware of the disclosure, yet discovery still wants to terminate my membership and wants me to reapply but give me a waiting period for 12 months for pre existing conditions, which means my current pregnancy which their was covering on my previous membership will not be covered now and they expect me to pay them for a cancellation that I did not make. No one even called me to try and assist me in anyway or see how they can help me.

I am extremely disappointed and feel I am now put under so much of stress cause I do not have the funds to continue privately for my pregnancy.

0
Replies (4)
Discovery Health
Discovery Health's reply12 Jul 2024, 06:57
Official
Dear Tamera C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply15 Jul 2024, 12:12
Official
Dear Tamera C 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

TC
Tamera C's update16 Jul 2024, 13:18
Reviewer Update
I will not recommend anyone to discovery they couldn't even assist especially when I needed it the most. I will never use discovery again. Very disappointed
Discovery Health
Discovery Health's reply19 Jul 2024, 09:45
Official
Discovery Health Servicing Team