Disappointed

Utterly disappointed with discovery service. I live in a small town in the North West called Vryburg, firstly i was told by they have no network dentist on the discovery keycare network that i could visit. After my complaints and waiting almost a month with severe tooth pain i decided to visit a public clinic despite having a medical aid... 2 weeks later my other tooth started giving my problems i was then told that they have a dentist on the network. I visited the prescribed dentist having to take my small 6 months child to the surgery because we ok lockdown and there isn't anyone to look after her. Risking my child for no apparent reason because DISCOVERY SAID I HAVE NO FUNDS!!! THEY CANT PAY. how can i not have funds when this is the first time im actually using my medical aid. They can't Authorise because d.r is on lockdown. Isnt Medical aid an ESSENTIAL SERVICE, so how can D.r be locked down when they have to Authorise the claim so we just make payment to discovery and they give us nothing in return is that how it works. I was caused alot of inconvenience on multiple occasions because of Discovery. What are u going to do to compensate the inconvenience you have caused? I am still in severe pain waiting for a reply from your complaints department i didnt get a reply yet. Maybe ull help me on this public platform. Awaiting Help.