SN
Sonto N

1 reviews | Active since Sept 2014

03 Jan 2024, 12:26

Disappointed at Discovery medical aid

My experience with Discovery medical aid has been nothing short of a nightmare.

From my anti pressing they only cover R110 and I must fork out almost R400 yet I have sufficient savings and when I claimed from my savings,I'm allowed on certain months and on other months I'm declined. YOU HAVE TO FOLLOW UP ,ALMOST DAILY.

The recent incident was when I decided to do My pap smear through Dischem. I called Discovery prior the procedure and they gave me the go ahead and I have been trying to claim for the nurses fee from the 4th December and I was told told the procedure code they used is incorrect.

I went back to Dishem and I was told it's the one they've always used.I have escalated the matter only to be told I must go back and ask Dischem to claim directly from them and that can't happen. You need to rectify, im not impressed at all and that's just half of it!!!

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Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2024, 13:34
Official
Dear Sonto
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Jan 2024, 15:34
Official
Dear Sonto

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team