Disappointed and unhappy client!

I re-joined Discovery's medical aid, and I called after signing up to ask if there would be any waiting periods and I was not advised of any, I called again and I was told someone would call me back to advise further, and no one called.

Yesterday I called inquiring about a different matter and to my horror I was made aware that there's 12 months waiting period, this is after calls to them asking and no one gave me answers and now after they have debited my account, I get told such.

I am rather disappointed and deem this to be *********.