Disappointed and frustrated

Good Day

Second time reporting on Discovery Medical Aid. After the first report got a call which was a bunch of nonsense. Been almost a month and still no reimbur*****t. First email response said the receipts was unclear. Second response was that they do not work with receipts only invoices. Third response said again unclear. 4th response spoke about codes. 5th response said no claim submitted. The last one received two days ago said no account received. How will I have an account if I had to pay cash. Several emails sent to ambulance and all they forwarded was an invoice with patient details.

I do not want another call from Discovery talking about codes. Do not understand how receipts are not good enough as radiology submitted an account which was declined as well.

Have been advised to take it to the medical ombudsman, hopefully it will be finalized.

If it was not for my daughter being type 1 diabetic I would have canceled my medical aid already.

We pay absorbent amounts and yet with an Emergency you not covered. Who has money left on savings in November?

Disappointed and frustrated.