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nmatlawe N

1 reviews | Active since May 2011

20 Nov 2018, 07:44

Disappointed and disgusted by Discovery

I have been diagnosed with depression and my psychiatrist needs to urgently admit me in a mental health facility. I search on the discovery website and apparently none of the facilities are fully covered under my option, I have to pay R7650 upfront but it says still on their website "You will receive 21 days for admissions or up to 15 out-of-hospital psychotherapy sessions for each person for major affective disorders, anorexia and bulimia and up to 12 out-of-hospital psychotherapy sessions/counselling contacts for acute stress disorder accompanied by recent significant trauma. 21 days for all other mental health admissions. All mental admissions are covered in full at a network facility. If you go elsewhere, we will pay up to 80% of the Discovery Health Rate for the hospital account." I want to know which network facility to they refer to if none is actually covered in full. I pay so much for this medical aid to be given such a nonsensical service, even their consultants when I call can't explain it. This is absurd, it's not worth staying with this medical aid.

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Replies (2)
Discovery Health
Discovery Health's reply20 Nov 2018, 08:51
Official
Dear nmatlawe

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply21 Nov 2018, 12:27
Official
 Dear nmatlawe 

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team