Disappointed and discussed with your POOR SERVICE!!

I recently canceled my medical aid with Discovery. The day I called to cancel the consultant said I DO NOT have any outstanding fees. She said it twice: "There is no outstanding fees", oh and please not this call was recorded. So 2 weeks passed and I received an email end of August saying I owe Discovery R1100. I immediately called them asking what is this email then the consultant spoke about the gap cover etc. I then rep**** that the previous consultant said on the recording btw that I HAD NO FEES DUE... he then said he will listen to recording and get back to me before 15:00 that day... I received no call...

I send an email and received no reply. A month passed and I get this very RUDE call from them saying I will now be handed over because I failed to settle the amount?? *** DISCOVERY??? I explained to this person what had happen and she just said well I am telling you now you will be handed over no matter what the consultant had said on the recording. OH AND TO TOP THIS NO RECORD COULD BE FOUND OF MY PREVIOUS CALL TO DISCOVERY *****ING the emails etc.. how can this happen? I THEN SEND 2 MORE EMAILS WHICH WAS NEVER ANSWERED AGAIN REGARDING THE SITUATION! THIS IS ABSOLUTE HORRIBLE SERVICE! YOU ALWAYS SAY YOUR CLIENTS ARE FIRST PRIORITY BUT YOU NEVER GET BACK TO THEM, RECORDS DISREPAIR, YOU HAVE RUDE STAFF, STAFF THAT LIE AND THEM WE HAVE TO PAY FOR THERE LIES. I would never have had any problems paying the amount but the matter stands your consultant "checked" the system and clearly repeated that there was no amount due. Now I am getting a bad record because of your *********** staff??

Truly very discussed with your service and how your treat your clients. I will never recommend your medical aid to any person.