Disappointed and annoyed

This has been a stressful and completely disappointing and disheartening experience. My elderly mothers medical aid payment didn’t go through from my sisters account and since 02/01/2024 we have been struggling to simply get hold of the call centre or just to load simple additional bank details for payment.

My mother is elderly and she could be in need of a doctor or a hospital at any time, we need to get this sorted A.S.A.P because we haven’t paid her medical aid for January yet and we don’t want to be in a situation where she is turned away from a private hospital due to non payment when I’ve personally been calling everyday just to get a voice prompt for the first 5 minutes and thereafter to be kept holding indefinitely.. pathetic customer service, really disgraceful!!