Disappointed After 17 Years with Discovery health.

Disappointed After 17 Years with Discovery health.

I have been on Discovery Medical Aid uninterrupted cover since 2008. After resigning from my job in July 2025, I called to take up cover under my personal capacity — only to be unfairly penalized with an unjust waiting period.

Despite my uninterrupted cover for 17 years, Discovery placed me on a 3-month waiting period as if I were a brand-new member. This makes no sense and shows no regard for loyal, long-standing clients.

During the same call, the agent told me I would get me 2–3 months FREE Vitality. Yet, when the first debit order went through, Discovery charged me for Vitality. I immediately called in, but instead of resolving it, I was transferred from one agent to another with no accountability. To date, I have not received my refund.

This is not the level of service or integrity one expects after nearly two decades of loyalty. Discovery has shown me that their promises during sign-up mean nothing, and their systems put profit before people.

I am extremely disappointed and feel that long-standing clients like myself are taken for granted. I trusted Discovery with my family’s health for 17 years, but this experience has left me questioning their ethics and commitment to their members.

I expect my refund to be processed without further delay, and I call on Discovery to review their unfair practice of imposing waiting periods on continuous members.

It's a good thing that my new employer offers cover with both Discovery and Bonitas. I am definitely switching.