RM
Ruth M

1 reviews | Active since Jun 2018

18 Feb 2024, 20:07

Disappointed

I am a very loyal Discovery Health, Insure, Life and Bank client.. been with them for many years, and must say, I love Discovery, but am stunned by the way they operate sometimes, especially in this particular case 1st, thank you for approving my PMB, and I was admitted without any hustles, and I received what I believe to be top class Psychotherapy and medication at the facility I was admitted in, BUT, upon discharge I cannot fill a script of the inhospital medication I was also treated with without motivation from my Psychiatrist and a clinical report etc... This does not make sense cause he wouldn't provide a 6 month script if I do not need the medication... it's been 5 days since I returned home without my meds and I feel like I am going into a tailspin I am really disappointed that I was the one to run around getting napi codes for the meds, only to be told it should go to you for 'approval', which will most likelytake a couplemore days, and i don't even know if it will be approved. I am not coping, and need the meds.. It's like sending someone for surgery and then not giving them medication to manage the pain. I am very disappointed

0
Replies (2)
Discovery Health
Discovery Health's reply19 Feb 2024, 07:11
Official
Dear Ruth M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply21 Feb 2024, 08:58
Official
Dear Ruth M

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team