Disappointed

Good day

I am writing to express my concern and frustration regarding my recent application to rejoin Discovery Medical Aid. Despite making a payment arrangement, my application remains on hold, and I am now being asked to pay the full outstanding amount.

Background:

I previously held a Discovery Medical Aid policy through my employer. After leaving my job, I continued the policy in my personal capacity. Unfortunately, I was unable to afford the premiums, and my policy was cancelled.

In 2025, I reapp**** to join Discovery Medical Aid. However, my application was put on hold due to an outstanding balance. I was instructed to make a payment arrangement, which I did on January 3, 2025. The agreed-upon arrangement was to pay R1,000.00 per month, starting on January 31, 2025.

Issue:

I recently received a call from your team stating that the arrangement cannot be accepted. I was informed that I had made a previous arrangement in 2023 to pay R200 per month, which I dispute. My first and only arrangement was made on January 3, 2025.

Furthermore, I spoke to Yushra from Debt Settlement Solutions, who was handling my payment arrangement. Unfortunately, my interaction with Yushra was extremely disappointing. She was rude, unhelpful, and unprofessional in her communication with me. I expect a higher level of customer service from representatives of Discovery Medical Aid.

I kindly request that you:

1. Accept my current payment arrangement of R1,000.00 per month. 2. Activate my medical aid policy as soon as possible, as it is essential for my work purposes.

I would appreciate it if you could look into this matter urgently and resolve the issue. Please find my policy details below: ***

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sincerely,

Lungile