Disappointed!!!!!!!

I saw my GP on the 21.06.2021 and paid for my consultation cash, a few days later on the 28.06,2021 i submitted my claim by sending my information to the medical aid, Checked my claims on the APP and noticed that the claim was processed and paid out to the service provider which was incorrect as it should've been paid out to me.

on the 02.07.2021 i spoke to Bongiwe and she advised that i should send through proof of payment, which i did on the same day. I was informed that the process will take 2-3 days.

It is now the 12.07.2021 and i haven't heard anything from Discovery. I am just so disappointed as this is the second complaint in the same month with Discovery.

Will my money be paid back Discovery????

Shireen