LM
Liz M
1 reviews | Active since May 2014
24 May 2023, 09:22
Disappointed
I'm disappointed with Discovery. I submitted my reversal claim on 13 March 2023 and have been following up via telephone and email. Each time I call their offices I'm advised that the query has been escalated. This morning I called and the consultant said that he doesn't know why the claim hasn't been reversed. Should i just sit here and pretend like nothing happened and yet the dentist charged for the services that my son didn't receive.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
24 May 2023, 11:01Dear Liz M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 May 2023, 11:01
Official
Dear Liz M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
24 May 2023, 12:18Dear Liz M
We’ve responded to your query.
Regards
Discovery Health Servicing Team
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 May 2023, 12:18
Official
Dear Liz M
We’ve responded to your query.
Regards
Discovery Health Servicing Team
We’ve responded to your query.
Regards
Discovery Health Servicing Team
LM
Liz M's updateReviewer Update
24 May 2023, 21:35This query is still pending. I'm not so sure of what you mean by stating that you have responded to my query. Please elucidate.
LM
Liz M's update24 May 2023, 21:35
Reviewer Update
This query is still pending. I'm not so sure of what you mean by stating that you have responded to my query. Please elucidate.
Discovery Health's replyOfficial
31 May 2023, 14:10Dear Liz M
We’ve responded to your query.
Regards
Discovery Health Servicing Team
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply31 May 2023, 14:10
Official
Dear Liz M
We’ve responded to your query.
Regards
Discovery Health Servicing Team
We’ve responded to your query.
Regards
Discovery Health Servicing Team
LM
Liz M's updateReviewer Update
13 Jun 2023, 13:26*** (employer follow-up call)
How long does it take for this query to be resolved and the reversal to reflec on my profile.
I escalated this query to my employer end of May and on 31 May my employer communicated with your offices and was advised that the dentist did admit that the charges raised and claimed was due to a mistake.
Please process the reversal.
How long does it take for this query to be resolved and the reversal to reflec on my profile.
I escalated this query to my employer end of May and on 31 May my employer communicated with your offices and was advised that the dentist did admit that the charges raised and claimed was due to a mistake.
Please process the reversal.
LM
Liz M's update13 Jun 2023, 13:26
Reviewer Update
*** (employer follow-up call)
How long does it take for this query to be resolved and the reversal to reflec on my profile.
I escalated this query to my employer end of May and on 31 May my employer communicated with your offices and was advised that the dentist did admit that the charges raised and claimed was due to a mistake.
Please process the reversal.
How long does it take for this query to be resolved and the reversal to reflec on my profile.
I escalated this query to my employer end of May and on 31 May my employer communicated with your offices and was advised that the dentist did admit that the charges raised and claimed was due to a mistake.
Please process the reversal.