Disappointed

I was a member of the Discovery medical till the end of November 2018. I had a substantial amount on my medical aid saving account and I was told that, that amount would be paid out to me in about 5 months’ time.

5 months later I received an sms from discovery asking me to update my banking details so that they can pay the money out which I did. A week went by without the payment being made so I called Discovery to find out what the holdup is and then I was informed that they can’t make the payment they had already transfer the money to my new medical aid as it has a saving portion.

What ****es me off about this is why wasn’t that explained to me in the beginning and where do they get the information of my new medical aid as I haven’t given them that information and why did I get the sms if this is the procedure or act that they have to follow.

If I had owed them money they wouldn’t have transfer the debt to the new medical aid they would’ve demanded that I pay them.