DISAPPOINTED!!

I wanted to upgrade my plan on the 3/01/2019. I've been told that I had my chance and that the expiry date is on the 31/12/2018.

I was NOT notified at any stage about the expiry date and when I phoned to ask them to give me a chance, since I didn't know of the date. They told me that there is nothing they can do for me. I was also being talked over and they did't even try to listen. He just kept repeating to me that they've sent it.

This is not the first time they informed me via email and me not receiving the info!