Disappointed ☹️

We have supported Discovery Health for years.

Last year quarter 4, we included my mom onto Discovery Health medical through a very competent Discovery Consultant. The medical scheme accepted mom from 1st January 19 and all payments were up to date.

Unfortunately, end quarter 1, mom fell ill and was admitted in a Key Care Hospital and was diagnosed with scar tissue build up from a hysterectomy 25 years ago. Discovery approved the operation which was concluded with positive results.

To our surprise, the series of calls to find reasons for cancellation of the medical scheme was carried out by Discovery and then mom medical aid was terminated immediately.

We are now receiving calls weekly for payments. We have handed this matter over to the Medical Council for review and reinstatement.

This was really disappointing from an organization that was supported by our family for years, with no broad analysis of customer, including organizational.