NG
Nicole G

1 reviews | Active since May 2014

02 Nov 2017, 09:02

Disappointed

This is the first time I'm actually very disappointed with Discovery. I have been with you guys for years now & I do understand my plan that I'm on but I'm still a bit disappointed. I went in for surgery to have Laparoscopy & a polypectomy done on the 10th of October, my Gynecologist said to me I need to come back after 6 weeks for a follow up to do a repeat internal to make sure that everything is fine with me, I called Discovery to find out if they could please accommodate me for the 22cnd November which is my follow up date given to me by my gynae & I was told that the follow up is only covered if its within 30 days. I totally understand this but you guys were very accommodating to me when I needed my Authorization dates moved up in the past but now I cant even get some sort of help with this and its not even my choice, its what my doctor has said to me. Now I must go and inconvenience myself to go to my GP & wait there just to get a referral all over again. Very disappointing especially if its something not even in my control. Please do not call me if you going to repeat the same sad story to me over & over again because I do understand it, I don't wish to be spoken to like a child who doesn't understand. I'm just letting you know how frustrating & upsetting this is, given the circumstance.

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Replies (1)
Discovery Health
Discovery Health's reply02 Nov 2017, 11:10
Official

Dear Nicole1106

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team