Disappointed

I always use to think that Discovery was one of the better medical aids out there and that they cared about their clients and in the past I never had any issues until now. My husband and I have been on medical aid for many many years. When my husband went overseas in 2016 he left the medical aid as did I in early 2017. When we returned 2 years later and my company app**** for us to go back onto Discovery there was no issue or waiting periods at all. Then in Feb 2020 we were meant to go overseas again so we left the medical aid. Then Covid happened and we didn't go. At that time neither my husband or myself had work so we couldn't afford to go back on to medical aid until March this year when I started working again. I am now paying for a hospital plan for my family privately which costs a fortune and they have put my husband on a 12 month waiting period for his chronic illness. He ended up at the ER yesterday and they declined to book him in to hospital as there are still three months left of the waiting period. Life is already so stressful and now we must deal with **** like this after being with Discovery for over 10 years. I find it really disappointing and amazed that if I had gone through a broker the waiting period would probably have been waived as in the past!!!