Disappearing Activities, Failing Patients and Dismal Service Is An Understatement

Can I rate a company no star for total blackout? Because that's what DiscoveryHealth deserves. Today not only am I stressed put but beyond disappointed with your Client Service, Billing and Clinical Departments. I have yet to get feedback from Discovery Health Client Services on my urgent query that has taken them a month without resolution. 1: I call daily with regards to a compound antibiotic that was prescribed by my treating physician and to date the only people who have responded in writing and via telephone is the Case Mager to advice why the treatment must be paid from MSA not the other pool 2: The case manager also informed me that the treatment is on the Discovery Formulary Medicine List, Client Service is responsible for that and even provided the Nappi Code in the letter 3: Client Service cannot pick the Nappi code even though the entire Discovery Health organization uses the same system for medications, codes, etc. and don't know where and how the other is able to pick up the Nappi code and they can't? Wow!! 4: I have been going back and forth with Discovery Health Client Service since March regarding this made to oder antibiotic compound that has been ordered, manufactured and ready to deliver as per my treating physician instructions but cannot proceed because Discovery instructed me to delay making payment to ***ron Pharmacy Johannesburg and to take delivery of the medication until you have loaded the medication on your system and profile so that the costing is in line with your formulary pricing 5: I call at least 3 times a day and each time I call the consultant has no idea what I'm talking about and I have to start from the beginning explaining what, where, how in repeat, not withstanding the number of times i have to verify myself which is 6 times a day without help and guidance. 6: My calls still get dropped or go unanswered. On the 8th of April I made 3 calls and on my third call alone I waited 14 minutes and gave up when my call went unanswered whilst waiting to be connected to the manager because I'm exhausted frombhaving to verify myself, explain the problem with every call and still end the conversation without receiving any assistance. 7: I also picked the fact that none of the Client Service agents make notes while talking to me but lie to me saying they are making notes.NOBODY MAKES NOTES ON A MEMBER PROFILE⁉️⁉️‼️ reality is stranger than fiction‼️ 8: The antibiotic is a compound: ●is made with for me only as per medical diagnosis, required intervention and treatment protocol ●has a shelf life ●has to be destroyed it if I don't collect ● costs R1200 ×5/6 ● medical condition worsens and has significant bearing on scheduled intervention and treatment as well as worsening the existing underlying issue

I'm still waiting. I'm waiting for someone to call me because of all of the calls that went unanswered, cut off, disconnected, zero interest in courtesy and NO FEEDBACK A MONTH LATER!!