wR
wasila R

1 reviews | Active since Sept 2017

15 Sept 2017, 10:04

DISAPOINTING SERVICE

On 17 June 2017 I had been involved in an accident and transported by ambulance to the hospital, I had broken my nose and my pressure was extremely low ( not in the right frame of mind). the doctor on call at ER 24 ordered x rays to be done, discovery are effusing to pay for these x rays, even though it was not a situation I could have planned it was at that stage an emergency. what is the point of paying s much for medical aid, If you cannot be assistant in emergency situations, and end up with huge bills thereafter. after numerous phone calls trying to resolve this matter I am still liable for paying the x ray bill, which is extremely frustrating.

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Replies (3)
Discovery Health
Discovery Health's reply15 Sept 2017, 11:05
Official

Dear wasila

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Sept 2017, 13:44
Official

Dear Wasila

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

wR
wasila R's update20 Sept 2017, 14:06
Reviewer Update
I have sent through information as per request and still awaiting a response