DIMPHO REFUSED TO CALL ME BACK

I am so frustrated at the service I received from Dimpho from the Health Department at Discovery. I called in at 12:10 with very limited airtime, I wanted to change my Medical AID plan. I asked Dimpho to call back, she said to me she cannot call back unless I am running out of airtime. Why would I ask for a call back if I have enough airtime? She then went on to say she will call me back during her lunch time. Reason for my frustration is because I have requested call backs previously without being questioned or without being told "I CANNOT CALL BACK"

DISCOVERY PLEASE CANCEL MY MEDICAL AID PLAN NOW. I WILL FIND ALTERNATIVE SERVICE PROVIDER.