Diminishing Honesty and Trust at Discovery Health

Medical Aid No. *** INO R Shaik In an attempt to transfer my membership to private capacity, I completed application process in March and received confirmation that my membership was updated and will commence on the 1st of May. Due to billing being done in arrears, my premium will go off on the 1st of June I am now told that I need to pay a premium for April and May before my membership is reinstated. I feel that it is unfair towards me as I did not budget for it. This is not an honest way of Discovery dealing with my policy and diminishes the trust I have in the company. Please refer to email sent to me on the 18 March 2022 from your administration dept. It is clear evidence in writing confirming my membership status.