Digital claims a dismal failure

Online claims is a disaster. The system does not give you any feedback as to why your claim has not been processed. I have submitted my claim twice and I have received to reference numbers *** and ***, to date I have had no response. When I send emails to Healthinfo the response is we will stop communicating on this platform. Its very frustrating. Going digital should be smooth and streamlined not cumbersome. NO FEEDBACK WHATSOEVER