Difficulty getting claims processed (health care practitioner)

Health care practitioner - we have resubmitted a claim 3 times to the claim adjustments department - the feedback keeps coming back saying it has been processed, but it was processed incorrectly - client has PMBs that are active and the claim needs to go off of the PMB basket.

As a healthcare practitioner I have had this frustration many times - where even if it was processed incorrectly by Discovery any future submissions are rejected.

Regards, Dr Angelic Nespola