sF
shenaz F
1 reviews | Active since Jun 2015
02 Jun 2015, 11:33
did not do his job causing me distress
I called discovery last week to request my doctor be changed to a new doctor and Craig told me all is done and ready for use on the 1st june. Come june 1st i go to the doctor. June the 2 nd early morning i get a call from doctors rooms to say i am liable discovery has refused claim. So i call discovery and guess what. The idiot didnt do his job. This is important when you are sick you dont still need this. I did my part. Do your damn part discovery.
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Discovery Health's replyOfficial
05 Jun 2015, 17:16Hello shenazvertie,
Thank you for your comment. I tried contacting you however, you were not available to take my call.
I would like to sincerely apologise for the requested changes not being processed. This is not the level of service we aim to achieve and assure you that it will be addressed. I confirmed that your GP's have been changed accordingly and the claim you are querying has since been processed.
I emailed you the details and you are welcome to contact me should you have any concerns.
Regards
Rishana
Thank you for your comment. I tried contacting you however, you were not available to take my call.
I would like to sincerely apologise for the requested changes not being processed. This is not the level of service we aim to achieve and assure you that it will be addressed. I confirmed that your GP's have been changed accordingly and the claim you are querying has since been processed.
I emailed you the details and you are welcome to contact me should you have any concerns.
Regards
Rishana
Discovery Health's reply05 Jun 2015, 17:16
Official
Hello shenazvertie,
Thank you for your comment. I tried contacting you however, you were not available to take my call.
I would like to sincerely apologise for the requested changes not being processed. This is not the level of service we aim to achieve and assure you that it will be addressed. I confirmed that your GP's have been changed accordingly and the claim you are querying has since been processed.
I emailed you the details and you are welcome to contact me should you have any concerns.
Regards
Rishana
Thank you for your comment. I tried contacting you however, you were not available to take my call.
I would like to sincerely apologise for the requested changes not being processed. This is not the level of service we aim to achieve and assure you that it will be addressed. I confirmed that your GP's have been changed accordingly and the claim you are querying has since been processed.
I emailed you the details and you are welcome to contact me should you have any concerns.
Regards
Rishana