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neil R

1 reviews | Active since Jul 2010

28 Feb 2015, 13:41

Dicovery Worst Med aid in SA

so , Not only did discovery allow its suppliers to **** my savings plan . but now that i need the operation i cant even go to a hospital that the specialist works out of without a co payment <br> <br> <br> at no stage was i advised that i cannot go to a hospital of my choice!<br> <br> the last hospital i was at was the dump, would rather shoot myself than go there again!<br> <br> really discovery?<br> pls remind me why you are the best?<br> also , why was no correspondence received regarding an increase of fees ?<br> <br> would love to see what excuse you can come up to not pay and still ***** me over?<br> only way you can turn this complaint into a compliment is to bite your lower lip and allow me to go where the specialist practices out of an pay the full amount.<br> <br> <br> depending on a resolution i will continue to post to all social media avenues i can find lambesting Discovery

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Replies (1)
Discovery Health
Discovery Health's reply02 Mar 2015, 15:10
Official
Hello angelicn70,

Thank you for taking my call earlier to discuss the details of your planned procedure.

Please allow me to provide some background on your plan type. On your chosen plan type you would need to use a network of hospitals for planned procedures. In the instance where you choose to use any hospital not on the list, you will need to pay a deductible to the hospital. I confirmed that we send out communication each year during the revision period to inform members of increases and the option to change your plan within a certain period. We sent you communication on 22/10/2014 via email advising you on the premium increase for 2015.

I provided you with an email outlining the reasons for our decision and trust that this will provide more clarity.

Kind regards
Rishana