JT
Jessica T
1 reviews | Active since Jan 2014
16 Feb 2015, 08:15
Dicovery Health Misleading Customers Again.
Since my 1st complaint a Mr J.Sing responded and reassured me my daughter would be able to have the MRI scan if procedure was followed. Which it has been. I waited on the text from Discovery for the authorisation code. I then received a text \Please be advised that you do not require authorization for ophthalmology visits. Kindly contact our call centre on:*** to confirm your benefit"this is what I was told in the first place. I then called in to the call center and spoke with a lovely gentle Craig who stated all the Ophtamologist needed to do was call in and request the MRI"
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Replies (1)Discovery Health's replyOfficial
19 Feb 2015, 10:29Hello JessicMRT,
Thank you for your comment.
As discussed we confirmed that your query has now been addressed. Should you need any further assistance in this regard you may contact us directly.
Please accept my sincerest apologies for the manner in which your query was managed. I have addressed this internally to ensure it does not occur going forward.
Kind regards
Jashvir
Thank you for your comment.
As discussed we confirmed that your query has now been addressed. Should you need any further assistance in this regard you may contact us directly.
Please accept my sincerest apologies for the manner in which your query was managed. I have addressed this internally to ensure it does not occur going forward.
Kind regards
Jashvir
Discovery Health's reply19 Feb 2015, 10:29
Official
Hello JessicMRT,
Thank you for your comment.
As discussed we confirmed that your query has now been addressed. Should you need any further assistance in this regard you may contact us directly.
Please accept my sincerest apologies for the manner in which your query was managed. I have addressed this internally to ensure it does not occur going forward.
Kind regards
Jashvir
Thank you for your comment.
As discussed we confirmed that your query has now been addressed. Should you need any further assistance in this regard you may contact us directly.
Please accept my sincerest apologies for the manner in which your query was managed. I have addressed this internally to ensure it does not occur going forward.
Kind regards
Jashvir
