Dicovery Decline never approve

Once again Discovery has based a decision to decline a request based on age not on facts for a child that has special needs and requires treatment.<br> Having app**** for extended benefits for the second time as the initial approval was for a 2 year period, I received a rejection, the rejection reason was that she is over the age of two, at no time did anyone call me to discuss the reasons why they have declined the renewal of the extended benefits or find out why we still require treatment. To cut a long story short my child is 2years 54 Months old, she has a trace and is peg feed along with other conditions , the reason for the extended benefit request is that she is not yet walking , and does not take any food via mouth and cannot talk . I find it unacceptable that a child who required therapy be it physiotherapy, occupational therapy or any other therapy required to give her the best chance of a normal life is declined due to the main reason being her age. I am then told to use my savings and once depleted re apply, my savings is for all the other medical cover discovery have rejected over the last 2 years.<br> This is not the first time we have had unsatisfactory service .