1 reviews | Active since Apr 2015
Diappointed with Discovery Service
Okay here goes...second complaint of the month.<br> I requested for out of hospital PMB benefits on the 13/05/2015. On the 20/05/2015 I receive feedback that its declined, when I checked the documents they were incorrectly completed. I correct the documents and forward for assessment the same day. <br> I received my feedback on the 26/05/2015, ignoring my amended form and basically sending me the same original feedback that declined the requested benefits. I sent an email to voice my frustrations and within hours I received my feedback. To my dismay Discovery have declined PMB benefits that should rightfully be allocated to me. I called the call centre today and was transferred to a second agent after holding on for 15 minutes only to be told she is having a system issue and needs to transfer me to another agent. I refused and advised her to call me back as I have been holding on for too long, My request is declined....do think I will get a callback after this help peter complaint... It's very sad that our service industry forces people to utilize these platforms just to get the basic service delivery that they pay for???<br> <br> If this is not resolved I will lodge a CMS complaint!!!<br>
Thank you for your comment.
As discussed we have approved your application for out of hospital management of a Prescribed Minimum Benefit application. I confirmed that the previous request was reviewed correctly based on the information provided to us. Once the application form was amended and sent back to us we reviewed the request again. Based on the updated form we have approved the request. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure that this does not occur going forward.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed we have approved your application for out of hospital management of a Prescribed Minimum Benefit application. I confirmed that the previous request was reviewed correctly based on the information provided to us. Once the application form was amended and sent back to us we reviewed the request again. Based on the updated form we have approved the request. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to ensure that this does not occur going forward.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir