Diacovery Life claims department bad customer service.

I lodged my complaint on the 27th still the assesor handling my calls did not even bother to call me, she only called today after i called the call centre to hear what lies they gonna tell me, the agent gave me the same update that the assesor is waiting documents and only after i told the agent thats not true the hospital is waiting for discovery to pay and only agter payment is made they can release the documents, then she tells me payment was only made on the 27th so had i not visited to hospital and inquired payment would still have not been made i would have recieved the same update i have been getting on a weekly basis ever since i lodged my claim, because i expressed my frastration to the poor agent the assesor now has time to call and give me a none constructive feedback its really a shame to be one of your medical.aid customers while youll treat customers like this , i guess all i need to do is wait for the 30 days window period so i can lodge a complaint with the ombudsman its clear that discovery just doesnt care about their customers I have been more than patient , I am going to make it my responsibility to show people that might want to take one of your policies hiw discovery really trears their customers.