DIABOLICAL SERVICE!! :(

Sports injury benefit application put through for approval on 17 July 2020 via network GP and to date, no answer. Almost a whole month! Have called repeatedly to try and get the matter resolved ASAP. Been told its a system issue.. same story to no end. The physical pain and mental anguish we have had to endure this whole time has been devastating. ZERO compassion and understanding from Discovery. Standards department drags their feet, client services do not apply urgency and priority to the matter.