Diabolical service

I had an occasion to contact Discovery Health last week (04/02/21) as I had a problem with the delivery of my Chronic medication. I called them three times, and three times the call cut off after about 10 minutes (when I was being transferred! I finally got through and a call was logged for MedExpress. I called back on Friday (05/02/21) (after 24 hours _as I was told this was the turn-around time and no one had called me back). I was then advised that the turn-around time was 3 days!!! No further contact with anyone on Friday. Over the weekend I sent a message on Messenger and was told that Discovery pride themselves on "exceptional" service. In which dimension? I was still unable to get any information from any one on Monday morning. I did receive an automated an email that someone would contact me. Finally on Mondays afternoon (08/02/21) I was contacted by MedExpress and was told that there had been an "error" as my medication notification was not activated. This has now been resolved. However, being visually impaired I cannot use the App and find it very difficult to use the website as well. No thought it given to people who may not see perfectly. Everything is digital with no thought to those who cannot see all that well. I pay a fortune for diabolical service.