Diabolical Discovery Health

I have been trying to get a n ultrasound account (which is covered on my Oncology benefit) paid. It has been approved by the Oncology team. This has Ben going on since 03 Feb 2025. I have made in the region of 25/30 calls speaking to numerous agents - Wandile , Brett, Rebecca, Jeanine, Bongiwe, amongst others. I requested a call back from a senior manager on 24 April. No cal back received. Promises were made on numerous occasions and each time another issues was logged. Such poor service for a company of this standing. Diabolical service THREE MONTHS WAIT!!!