Diabetic - Libbre sensor- Discovery incompetence

They dont even deserve 1 star rating. My daughter is 10 and a Type 1 diabetic. Her medicine and Libre sensors are chronic and was previously paid by Discovery medical scheme, thus not through savings or risk. Since April 2024 we have been struggling for her sensors to be paid as per usual, everytime when the pharmacy processes the claim, it is rejected. Then this costs me multiple emails, calls and fights with Discovery. Everytime they say there is a bug in their system and they are working on it. I call this bull, it has been 4 months. We tried to get her medicine and sensors on Sunday 11 Aug with same issue. I called them on Monday 12 Aug to resolve the issue. It is 3 business days later, still not resolved and my daughter still doesnt have her sensors, she went to her specialist today, she goes there every 3 months, and she is also of the opinion that this is unacceptable by Discovery, she cant track our daughters readings because no sensor and this is important for her incase she needs to change our daughters insulin. They are useless and full of excuses and they have no respect for their customers. If this was a bug in their system, they are supposed to have a temporary solution for pharmacies to dispense the sensors without the member/client to pay this from their own pocket. I was supposed to get the sensors today, and guess what, I did not even get a call or email from Discovery Shocking and useless!