DHMS has no respect and due regard for Customers

I called the Call Centre to log a query, to inquire about the different reason status codes from my rejected claims. The claim was escalated to an internal department. The internal department decided on their volution to rework my claim, without my consent, request or consultation. This is not due practice as this was never, not anywhere near my inquiry. Their actions resulted in my current medical savings being used and reduced, which was completely and utterly wrong. Even if they had reworked the claim, at that time, in Nov 2023, I was in my ATB which was depleted and my Medical Savings were also completely dissolved. So how could they justify using my current Medical Savings in that regard? Also, it's not what I had requested! I feel completely disrespected and disregarded as a Customer. It's been more than 14 days since this query was logged and I'm being refused assistance. Please tell me if I am no longer welcome on your Medical Aid so I can find a Medical Aid that will help me!