DH - lack of service

Logged a request via the DH CC last week, still awaiting a callback from an Adviser regarding 2019 changes.

Ridiculous increase on keycare for 2019 - God knows how you expect pensioners to pay R3000 per month for a capitated option.

when enquired if I can upgrade my mom's cover, I am told that it will be a new application and underwritten. what is the point of an option change period then? pathetic to penalise someone who has been on the scheme for years.

all of these issues would have been raised privately if the Adviser had actually contacted me, rather than have me express frustration here....