Deterioration of Discovery service to members

I recently went to the Discovery Shop in Menlyn Maine to get additional information for my aged parents on information in their plan brochures. Twice the personnel there was not able to give me more information than contained already in the brochure and wanted me to talk to a consultant over the phone. I could have done that from home.

It makes me wonder why they even have that branch in a very expensive center, with fancy Mac books? They would have been better having their old Centurion offices were at least you could get proper help.

As a procurement officer I am luckily not a member of theirs and will advise anyone, even businesses not to become members with such service.